Privacy Policy

Park Farm Cottage Bee Products ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and what rights you have over it.

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1. Who we are

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Park Farm Cottage Bee Products, Maresfield, near Uckfield, East Sussex, TN22 2EE.
Email: hello@parkfarmcottage.co.uk
Phone: 07758 080064

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2. Information we collect

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• Contact details you give us directly — name, email address, phone number, delivery address (for example, when placing an order, booking a Bee Experience, or using our contact form)

• Order and payment information when you shop with us via Wix Stores (payment card details are handled directly by our payment provider — we do not store them ourselves)

• Email address if you sign up to our mailing list

• Reviews you choose to leave via our Kudo Buzz / Google reviews widget

• Basic website usage data collected via Google Analytics (e.g. pages visited, device type, approximate location) — this does not identify you personally

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3. How we use your information

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• To process and deliver your orders

• To manage bookings for Bee Experience sessions

• To respond to enquiries made via our contact form

• To send you our newsletter, if you've opted in (you can unsubscribe at any time)

• To understand how visitors use our website, so we can improve it

• To meet our legal and accounting obligations

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4. Who we share it with

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We don't sell your personal information. We share it only where necessary, with:

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• Wix.com — our website and e-commerce platform provider

• Our payment processor, to take payment for orders

• Kudo Buzz, if you choose to leave a review

• Google Analytics, for anonymised website usage statistics

• Delivery/courier services, to fulfil your order

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5. Cookies

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Our website uses cookies to make the shopping cart work, remember your preferences, and understand website traffic. You can control cookies through your browser settings; a cookie consent banner is shown when you first visit the site.

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6. How long we keep your information

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We keep order information for as long as needed to meet our legal, accounting and tax obligations. Mailing list details are kept until you unsubscribe.

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7. Your rights

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Under UK data protection law, you have the right to:

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• Ask what personal information we hold about you

• Ask us to correct or delete it

• Withdraw consent (for example, unsubscribe from our newsletter) at any time

• Complain to the Information Commissioner's Office (ICO) if you have concerns about how we handle your data

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To exercise any of these rights, email us at hello@parkfarmcottage.co.uk.

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8. Children

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Our Bee Experience sessions may include children accompanied by an adult. We do not knowingly collect personal information directly from children without a parent or guardian's involvement.

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9. Changes to this policy

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We may update this policy from time to time. Any changes will be posted on this page with an updated date at the top.

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10. Contact us

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If you have any questions about this policy or how we handle your data, please contact us at hello@parkfarmcottage.co.uk or 07758 080064.